Skincare & Your Glow Ritual
What is PDRN?
PDRN stands for polydeoxyribonucleotide. In cosmetics, PDRN-derived ingredients may be included in formulas designed for hydrated, smoother-looking skin. The source and concentration depend on the specific product—always check its packaging or full ingredient list.
What does collagen do in skincare?
In topical cosmetics, collagen-containing formulas can help condition skin and improve the feel of hydration. A cosmetic cream or mask should not be expected to replace the skin's own collagen.
How do I use the PDRN Pink Peptide Serum + Collagen Jelly Cream duo?
Apply the serum to clean skin, then follow with the jelly cream. Use according to the packaging instructions. In the daytime, finish with broad-spectrum sunscreen.
How do I use the Collagen Night Wrapping Mask?
After your evening skincare steps, apply an even layer, avoid your eyes and lips, and allow it to set. Follow the package directions for morning removal.
How do I use the PDRN Pink Eye Mask?
Place on clean skin beneath the eyes, avoiding direct eye contact. Leave on for the duration stated on the packaging, then remove and gently pat remaining essence into skin.
Are your products suitable for sensitive skin?
Skin responses vary. Check the full ingredient list, patch test each new product and discontinue use if irritation occurs. Consult a healthcare professional if you have known allergies or persistent skin concerns.
When will I see results?
Hydrated, refreshed-looking skin may be noticeable with routine use, but individual cosmetic results vary and are not guaranteed.
Orders, Shipping & Support
Do you ship within the United States?
Yes. Available shipping options, rates and estimated delivery times are shown at checkout and in our Shipping Policy.
Is free shipping available?
Our store advertises free U.S. shipping on qualifying orders of $49.99 or more. Please check the shipping rate shown at checkout before placing your order.
How can I track my order?
When tracking is available, you'll receive shipping information by email after dispatch.
Can I return a skincare product?
Eligibility depends on the condition of the item and our published Return & Refund Policy. Please review that policy before ordering, especially for opened cosmetic products.
How do I contact LUX-VIA?
Email luxvia@lux-via.shop or use our contact page. For order questions, include your order number.
LUX-VIA products are cosmetics and are not intended to diagnose, treat, cure or prevent disease.